Softaculous has been temporarily disabled due to a security hole that has been found, and is the process of being patched.
As soon as they have patched this and we have verified that the issue no longer exists, we will re-enable this.
We have no ETA on this matter and appreciate your patience.
We have been informed by two of our upstream providers that there is a preventive maintenance scheduled for Aug 5, 2017 @ 2:00 pm PDT - 6:00 pm PDT. This preventive maintenance is an upgrade to some aspects of our network topology, changed to allow for more capacity along with more robust hardware to process higher PPS attacks. As our network ... Read More »
Today, between approximately 14:26:48 GMT-5.0 and 14:37:48 GMT-5.0, the Seattle data center experienced higher than normal packet loss due to a upstream routing issue with one of our network providers, Telia. During this time, sites would have loaded slower than normal, or could have not loaded at all, services could have been sporadic, and so ... Read More »
This year, the 4th of July falls on a Tuesday. Therefore, we will be running on a skeleton/holiday crew for the 4th.
For Support, this means that emergency tickets will be handled per normal, and all other tickets will be held over and answered on the 5th.
Happy Holidays to you all!
The above-ntoed node is back up, but is showing signs of instability. To protect customer accounts, we're moving all customers to a newly provisioned server.
You will be sent your new account details via a ticket.
This morning, CRPRS1LA went down with a RAID issue, and we are currently running an emergency FSCK on the RAID volume to fix a number of errors on the RAID volume.All customer backups are safe, and if necessary, we will apply the backups once the box is up.Due to the size of the RAID volume, we don't expect the FSCK to complete for several ... Read More »
This is a reminder that it has been a year since our Announcements about the Let's Encrypt SSLs, and the program has been a huge success. As of today, 98% of all SSLs on our network have moved from the "paid" model to the Let's Encrypt SSL model, and we have over 20,000 SSL certificates from Let's Encrypt live on the network with more than 50% ... Read More »
Yesterday, our ticketing system suffered a crash and we lost some random ticket replies. Although we backup our databse every 4 hours, we still have a gap of several hours where we lost some replies.If you notice some ticket replies missing, please do not become upset: simply let us know what your reply was (perhaps you have a copy in your Sent ... Read More »
Due to security routines that we run, both AWStats and Webalizer are having problems keeping track of stats for websites.We are working with cPanel directly to address this issue, and hope to have a fix out by the beginning of the year.Until then, per cPanel's recommendation, we have disabled all web statistics.We recommend that customers use a ... Read More »
All servers now have the Let's Encrypt SSL plugin installed in them, which means that at any time you want, you may receive an SSL certificate FREE for your domain. However, an SSL still requires a dedicated IP address, which you will still need to acquire from us.For mroe information about how this works, please see the Let's Encrypt ... Read More »