All the latest from Gravity Servers LLC
17 Oct 2019

GravityServers is upgrading our mail cluster and will be changing our MX records at 10PM EST (GMT -4) on 10/21/19. DNS changes for MX records can take several hours to propagate properly and during this period some support ticket responses will land on the "old" server, and some will land on the "new". We estimate an 8 hour window for this process, and expect it to be clear by 6AM EST (GMT -4)...

More »

5 Sep 2019

Our prayers and hopes go out to those affected by Dorian. Hurricane Dorian has left the Bahamas and all forecasts show it moving up the East coast, hugging it and bringing rain and flooding today through Friday. Both our Jacksonville facility, and somewhat less so, our NYC Metro racks are in the storm's path, as is our primary NOC and Support Center. LOCATIONS All data centers have been...

More »

29 Apr 2019

For many years, it's been a Gravity Servers policy that we keep tickets open a nearly indefinite amount of time waiting on a reply from customers; many times, we'll place a ticket on Hold or put it in a "In Progress" state when we think we are waiting on an issue to be closed. Unfortunately, this has led to many, many tickets being left open, and unaddressed as Customers think they are done...

More »

24 Mar 2019

Gravity Servers LLC is proud to announce another milestone in our never-ending quest to provide our customers with a better and more secure data center experience. Whether you are a federal agency mandated to comply with an array of Federal IT compliance standards, or a financial services firm focused on security client financial data, or a medical company handling vast amounts of PHI/HIPAA...

More »

5 Nov 2018

Just a reminder that we will be on holiday hours on the 12th. You can read our holiday hours at:

16 Oct 2018

Maintenance Location: Jacksonville DC Maintenance Start Time: 06:00 AM UTC Oct 23th 2018 (08:00 PM PDT Oct 25th) Maintenance End Time: 04:00 PM UTC Oct 24th 2018 (06:00 AM PDT Oct 26th) Maintenance Window Length: 10 hours Maintenance Severity: Medium Maintenance Impact: Low impact: increased latency and brief packet loss The following is a maintenance notice for the...

More »

19 May 2018

Our apologies, but after an update to the billing system, we had a number of automation issues, which caused invoices to be issued for customers that shouldn't have had invoices.  These invoices were deleted before they were charged to the customer's payment method on file, but you may have still gotten emails concerning their creation. These emails can be ignored.  Please check your invoices...

More »

17 Feb 2018

Per a notice issued by Veeam, we have disabled VeeamOne monitoring due to concerns about the Spectre/Meltdown vulnerabilities until a patch is released from the vendor for this product.  For those customers who have VeeamOne monitoring logins, if graphs of performance are needed, please submit a ticket and we will be happy to provide screenshots of the vmWare graphs from the nodes for the time...

More »

25 Jan 2018

In light of the revised recommended action from Intel, major system OEMs are recalling their previously issued patches for the Meltdown/Spectre vulnerabilities. Acer, Asrock, Dell, HP, and Lenovo have all made updates on their websites notifying customers that their existing patches are defective. Dell, HP, and Lenovo also withdrew their existing patches. Dell’s updated advisory is...

More »

15 Jan 2018

As you may know, several serious exploits/bugs have been introduced into modern CPUs, mainly Intel-based CPUs (which ironically have been touted and pushed by Intel as the most secure for cloud-based applications, and run about 90% of the cloud platform deployed world-wide), that allows successful attackers to access data that has been stored in the CPU's cache, whether their processes have...

More »