Support Tier and Ticket Support Clarification

For many years, it's been a Gravity Servers policy that we keep tickets open a nearly indefinite amount of time waiting on a reply from customers; many times, we'll place a ticket on Hold or put it in a "In Progress" state when we think we are waiting on an issue to be closed. Unfortunately, this has led to many, many tickets being left open, and ... Több... »

29th Ápr 2019
New Data Center: The Vault

Gravity Servers LLC is proud to announce another milestone in our never-ending quest to provide our customers with a better and more secure data center experience. Whether you are a federal agency mandated to comply with an array of Federal IT compliance standards, or a financial services firm focused on security client financial data, or a ... Több... »

24th Márc 2019
Veteran's Day

Just a reminder that we will be on holiday hours on the 12th.

You can read our holiday hours at:
https://customer.gravityservers.com/index.php/knowledgebase/34/Holiday-Hours.html

5th Nov 2018
Jacksonville DC: Network Maintenance (10-23-2018)

Maintenance Location: Jacksonville DCMaintenance Start Time: 06:00 AM UTC Oct 23th 2018 (08:00 PM PDT Oct 25th)Maintenance End Time: 04:00 PM UTC Oct 24th 2018 (06:00 AM PDT Oct 26th)Maintenance Window Length: 10 hoursMaintenance Severity: MediumMaintenance Impact: Low impact: increased latency and brief packet loss The following is a maintenance ... Több... »

16th Okt 2018
Invoice Issues for Middle of May

Our apologies, but after an update to the billing system, we had a number of automation issues, which caused invoices to be issued for customers that shouldn't have had invoices.  These invoices were deleted before they were charged to the customer's payment method on file, but you may have still gotten emails concerning their creation.These ... Több... »

19th Máj 2018
VeeamOne Disabled Due to Spectre/Meltdown Vulnerabilities

Per a notice issued by Veeam, we have disabled VeeamOne monitoring due to concerns about the Spectre/Meltdown vulnerabilities until a patch is released from the vendor for this product.  For those customers who have VeeamOne monitoring logins, if graphs of performance are needed, please submit a ticket and we will be happy to provide screenshots ... Több... »

17th Feb 2018
MeltDown and Spectre: Major OEMs Pull Patches

In light of the revised recommended action from Intel, major system OEMs are recalling their previously issued patches for the Meltdown/Spectre vulnerabilities. Acer, Asrock, Dell, HP, and Lenovo have all made updates on their websites notifying customers that their existing patches are defective. Dell, HP, and Lenovo also withdrew their existing ... Több... »

25th Jan 2018
MeltDown and Spectre: Public and Private Clouds

As you may know, several serious exploits/bugs have been introduced into modern CPUs, mainly Intel-based CPUs (which ironically have been touted and pushed by Intel as the most secure for cloud-based applications, and run about 90% of the cloud platform deployed world-wide), that allows successful attackers to access data that has been stored in ... Több... »

15th Jan 2018
Update 9: Utility Power Event, Seattle Datacenter

EVENT START DATE: November 13, 2017 EVENT START TIME: 5:07 PM LOCATION: GravityServers IGW Tukwila Datacenter NEW RESOLUTION ETA: 11/15/2017 – 10.30AM IMPACT OF POWER EVENT: NO INTERRUPTION We have received confirmation from SCL that they have completed the Pole install and power restoration work. Due to the size of the electrical load, SCL ... Több... »

15th Nov 2017
Update 8: Utility Power Event, Seattle Datacenter

EVENT START DATE: November 13, 2017 EVENT START TIME: 5:07 PM LOCATION: GravityServers IGW Tukwila Datacenter NEW RESOLUTION ETA: 11/15/2017 - 9AM IMPACT OF POWER EVENT: NO INTERRUPTION We are still without utility power at this time. We have requested and updated from the on-site maintenance chief and they say power should be coming back up in ... Több... »

15th Nov 2017