Support Tier and Ticket Support Clarification

For many years, it's been a Gravity Servers policy that we keep tickets open a nearly indefinite amount of time waiting on a reply from customers; many times, we'll place a ticket on Hold or put it in a "In Progress" state when we think we are waiting on an issue to be closed. Unfortunately, this has led to many, many tickets being left open, and ... Read More »

29th Apr 2019